Shipping & Returns
Each item is hand-packed and personally shipped to its new home from Cusco, Peru. Aula works with Serpost, the Peruvian postal service, in order to keep shipping prices as low as possible while still maintaining reliability and speed of delivery.
Items with shipping costs below $10 will be sent free of cost. Additional shipping charges will be calculated based on shipment weight and dimensions.
Orders will be processed within 2 business days. You can expect your item(s) to arrive in approximately 15 to 21 business days. Tracking is provided for shipments sent outside of Peru so you can keep an eye on your order as it makes its way to you. Unfortunately, we are unable to expedite delivery times.
Returns & Exchanges
Each Aula Artesana product has been created by one of our artisan partners. Many are unique, one-of-a-kind pieces that can not be replicated or replaced. We are unable to accept returns or exchanges; all sales are final.
Aula carefully packs all items to ensure they will arrive as safely and securely as possible. We are unable to refund, reimburse or re-ship items that are lost or damaged in the shipping process. The buyer assumes full responsibility for the package once it has been shipped.
In addition, refunds cannot be issued due to delayed or lost packages resulting, directly or indirectly, from unavailability of the recipient, acts of God, weather, civil disturbances, strikes, labor disputes, disruptions to air or ground transportation, etc. over which Aula has no control.